NYRA Online Pal Ecommerce Return Policy

At NYRA Online Pal, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a hassle-free return policy to make the process convenient for you. Please review the following guidelines for returns:

1. Eligibility:

Returns are accepted within 11 days from the date of purchase.

To be eligible for a return, items must be unused, in their original condition, and with all tags and packaging intact.

2. Non-Returnable Items:

Certain items are not eligible for return due to hygiene reasons or manufacturer restrictions. These may include but are not limited to:

Personal care products (e.g., skincare, cosmetics, and grooming products)

Undergarments and swimwear

Perishable goods

Customized or personalized items

3. Return Process:

To initiate a return, please contact our customer support team at [email protected] or via our website's live chat within the return window.

Provide your order number and reason for the return. Our support team will guide you through the return process and provide you with a return authorization if your return is eligible.

Once you receive the return authorization, package the item securely, including all original accessories and packaging, and ship it back to the address provided.

4. Return Shipping:

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or damaged item).

We recommend using a trackable shipping method to ensure the safe return of your item. NYRA Online Pal is not responsible for lost or damaged returns during transit.

5. Refund Process:

Once your return is received and inspected, we will process your refund within [insert number] business days.

Refunds will be issued to the original method of payment used for the purchase.

Please note that shipping and handling fees are non-refundable unless the return is due to an error on our part.

6. Exchanges:

Unfortunately, we do not offer exchanges at this time. If you wish to exchange an item, you may return the original item for a refund and place a new order for the desired item.

7. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately upon receipt. We will arrange for a replacement or refund as applicable, and may request photos or additional information to facilitate the resolution process.

8. Restocking Fee:

A restocking fee may apply for certain returns, particularly for items that require special handling or are returned in a condition that is not suitable for resale.

9. Compliance:

Our ecommerce return policy complies with all relevant consumer protection laws and regulations.

If you have any questions or need further assistance regarding our return policy, please don't hesitate to contact our customer support team. Your satisfaction is our priority, and we are here to help you with any concerns you may have.